Keep your story moving.

Contact the team

The inbox is workmatesllc@workmatesgo.com. This opens your email app; it does not send anything automatically. Support is handled by Work Mates during the private alpha, without a guaranteed response time.

What helps us investigate

• The email you use to sign in and your project name.
• The action you tried, the message you saw and roughly when it happened.
• Your browser and device, plus a screenshot if it helps.
• A generation or payment reference, if one is visible.

Never email passwords, sign-in codes, API keys or full card details. Avoid attaching private client material unless the team asks for a suitable way to share it.

No sign-in email?

Check spam and use the newest code from the latest request. Confirm the email address is correct. If the browser appears stuck, reload the sign-in page or try current Chrome or Edge. Tell us if the code still does not arrive or verification shows an error.

A generation is taking too long

Reopen the project and check its takes. A clip can be generated before it finishes saving into private storage. If the request is still pending or has an uncertain result, contact support before generating it again. Repeating a paid request can create another charge.

Export needs attention

Include only scenes with a ready video take, check each trim range and save your project. Use current Chrome or Edge for MP4 export. Device exports are limited to three minutes. Download the finished movie before closing the tab.

A local soundtrack needs to be selected again after a reload. Saved AI narration belongs to the project. If audio or a clip is missing, tell us which scene and whether the preview plays correctly.

Credits and payments

Public purchases are currently closed. Stripe sandbox checkout is limited to approved tests and does not represent a real customer payment. For a credit-balance issue, share the visible transaction reference and account email; do not send payment credentials.

Privacy or account requests

Email the team to request account access, a correction or deletion. We may need to verify account ownership. You can read the current privacy draft and terms draft before sharing information.